Service Delivery Specialist

The SAP Service Delivery Management Executive is responsible for supporting the end-to-end delivery of SAP application services to clients, ensuring service quality, SLA compliance, and effective coordination between clients, internal teams and stakeholders. This role plays a key part in maintaining operational excellence and driving continuous improvements.

Key Responsibilities

• Support the delivery of SAP application support services across clients
• Monitor incident, service request and change tickets, ensuring timely resolution in line with SLAs
• Communicate and coordinate with clients and teams
• Prepare and maintain service reports, dashboards, and Standard Operating Procedures (SOPs)
• Identify potential risks/issues and proactively support resolution and escalation management
• Track and analyze SLA performance, KPIs, and service metrics
• Support service review meetings and client governance activiti...