Vacancy Description
The Service Delivery Reporting Specialist shall be part of the Manila Finance Shared Service Center Service Enablement Team whose purpose is to strengthen delivery, quality, control and transformation across all Service Delivery Towers.
The focus of this colleague is to deliver a high performing SSC operations by driving service excellence, enabling people capability and leading transformation initiatives.
Responsibilities
Service Management
- Operational performance management (KPIs, SLAs, escalations)
- Business reviews and service reporting
- Stakeholder engagement and feedback channels
Transformation & Program Delivery
- Standardisation and process optimisation initiatives
People & Capability
- Workforce planning and capacity modelling
- Skills and capability tracking
Who we are looking for
- Bachelor’s degree in Data Analytic...
Ready to Apply?
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