Vacancy Description
About the Company
Our client is US MNC. They are looking for Customer Care Representative - Associates. The ideal candidate loves talking to people and proactively solving issues.
About the Role
You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness.
- Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status.
- Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience.
- Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines.
- Address complaints and service issues with a foc...
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