Service delivery operational management team (san pedro tlaquepaque)

Responsibilities

Manages a team of AMS Service Delivery Managers with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization's policies and procedures. Serve as the primary operational escalation focal point across various functions for the assigned for the team members under his/her responsibility. Drive the full adoption of standardized processes for identifying the root causes of customer escalations and responding with data-driven strategies to build and report on action plans, internally and externally. Influences teams across different countries, including the USA, Canada, and LATAM, to make necessary process and tools adjustments in response to escalations, prevent recurring issues by developing strategies that aligning with country-specific processes and regulations. Drive effective monitoring and prioritization of escalations to ensure timely resolution, clear roadblock...