Service Delivery Manager

Job Role : -Service Delivery Manager

Job Location : - Muscat, Oman

Experience : -10+ Years

The Service Delivery Manager will be responsible for overseeing end-to-end IT service operations, ensuring high service quality, performance excellence, and continuous process improvement. This role acts as a single point of contact (SPOC) for IT operations and drives SLA, KPI, and service optimization initiatives while engaging with senior leadership.

• Manage end-to-end IT service delivery and operational performance
• Monitor, track, and report service KPIs and SLAs
• Drive service quality improvements and operational optimization
• Act as SPOC for IT operations and manage escalations effectively
• Ensure continuous improvement of ITIL-based processes
• Prepare and deliver periodic performance reports to leadership teams
• Oversee IT oper...