Service Delivery Manager

The client is a well‑known MNC from Japan. Its fifth research centre aims to speed up the time‑to‑market of new technologies that help contribute to the resolution of a broad range of business and social concerns.

Job Responsibilities

• Tracking and reporting service metrics to internal and external stakeholders
• Ensure that services deliveredmeet the service levels agreed upon.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to our service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post‑incident review
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understand...