Service Delivery Manager

As a Service Delivery Manager, you are responsible for ensuring effective and cost‑efficient service delivery and support of one or multiple H&M services or business processes end‑to‑end. You oversee that the services/business processes meet expectations with regards to cost, speed, efficiency and quality. You possess comprehensive knowledge and extensive experience in service delivery, along with a solid understanding of related disciplines. In this role, you will manage vendor/internal teams' performance for complex and business‑critical services, set operational goals from a strategical perspective and collaborate across H&M to enhance service delivery processes, ensuring alignment with H&M objectives. You may also have staff responsibility for several employees within the service delivery area. Note: staff responsibility is not mandatory and will be based on team size and needs.

• Manage vendor relationships for complex and business critical services, ensuring ope...