Service delivery manager

ROLE SUMMARY

The Service Delivery Manager is responsible for overseeing the delivery of professional services engagements in a multi-national environment, ensuring services are executed to scope, on time, and to the required quality standards. The role acts as the operational bridge between clients, Managing Partners, field engineering resources, and internal delivery teams to ensure seamless service execution and strong customer satisfaction.

KEY RESPONSIBILITIES

Own service delivery management for assigned customers and engagements remotely. Provide coverage for client communications, escalations, and operational coordination. Act as the main point of contact for service performance, issue resolution, and service governance. Coordinate with internal teams including helpdesk, managing partners field engineering, logistics, project management, and commercial teams. Manage service reviews, action logs, SLA performance tracking, KPIs and customer reporting. Sup...