Service Delivery Manager

Job Responsibilities:

Act as Single Point of Contact (SPOC) for client(s)

Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services

Provide leadership, direction and coach/mentor team 

Implement, monitor and adhere to Best Practices

Implement process improvements

Manage to Scope of Work and Change of Scopes

Assist with new launches or new business with client(s)

Assist with invoicing

Additional Notes:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job Requirements Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

Bac...