Vacancy Description
Responsibilities:
Act as a Local support Service Delivery Manager, having full ownership of a designated account and being responsible for account performance and business growth management.Monitor and manage desktop support, to ensure service performance meets customer expectations.Act as Single Point of Contact (SPOC) for client(s).Provide leadership, direction, and coach/mentor team.Manage the on-site services according to the scope work and changes of scope.Ensure that systems, procedures, and methodologies are in place to support the expected delivery of agreed services.Ensure that best business practices are implemented.Identify service improvements opportunities and ensure implementation of actions that lead to service optimizations.Ensure the assets in scope for the on-site teams are accurately tracked and registered in the asset management database.Ensure the local stocks u...
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