Service Delivery Manager

Service Delivery Manager

Night Shift

Full Onsite in BGC/QC

About the Role:

A dedicated Service Delivery Manager (SDM) will typically oversee single, larger client engagements. There is no specific number of team members required for a dedicated SDM, as each client's engagement is different. For example, you may have an easier engagement of several junior resources (i.e. 60) performing transactional activities that do not require a dedicated SDM. On the other hand, a client engagement of fewer, more senior resources (i.e. 40) performing more complex tasks may require a dedicated SDM. For the purpose of putting some pragmatic guidance together, we typically start talking about the need for a dedicated SDM as the client engagement grows and starts encroaching the 50-team member mark.

Note: once a client engagement grows so la...