Service Delivery Manager

Are you ready to lead business transformation through SAP?

Westernacher Consulting is expanding in Malaysia! With 55 years of excellence , 30 years as an SAP Gold Partner , and aglobal footprint in 26+ countries , we are bringing ourworld‑class SAP expertise to the region .

At Westernacher Consulting , we drive business transformation through innovation, collaboration, and deep SAP expertise. We are looking for an experienced Service Manager to lead end‑to‑end project delivery, working closely with cross‑functional teams and global stakeholders to ensure successful outcomes.

What You’ll Do:

Service Management

• Ensure that the AMS adheres to agreed SLA and KPI targets. Perform service level reporting and manage service escalations.
• Lead major incident management activities and ensure timely resolution of critical business‑impacting issues.
• Prepare and conduct reg...