Vacancy Description
Service Delivery Manager (SDM) – Freshservice Migration / ITSM Transformation
Contract Role | London (West London) | Hybrid Working
We are seeking an experienced Service Delivery Manager (SDM) to join a major ITSM transformation programme supporting a well‑established UK enterprise organisation, delivered in partnership with a leading global IT services provider.
This opportunity is ideally suited to an ITSM professional with proven experience implementing or migrating to Freshservice, who can support service transition, operational readiness, and long‑term service delivery success.
Location: West London
Hybrid working: 3 days onsite / 2 days remote
£500-530 p/d Inside IR35
- Initial 3-month contract
- Strong likelihood of extension
The Role
A key transformation programme is underway to migrate ITSM capabilities onto Freshservice, and we require an experienced Service Delivery Manager ...
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