Service delivery manager

The Service Delivery Manager is a key senior role which involves overseeing the delivery of efficient and optimized support for services within in the environment as per agreed contract with the client. It is the service delivery manager's job to make sure the services are engendered as per the SLA, with an efficient service that exceeds the expectations and needs of customers and clients.

What you'll do: Manage teams to deliver the service as per contract Facilitate HR processes with involvement from HR Manage the team capacity and knowledge Identify opportunities to grow the business Line Management and Performance Management via OKR's Service Level Management (tight SLAs) and reporting Management of 3rd party vendors/suppliers Build, maintain and improve client relationships Lead and drive operational goals and meetings Provide accurate operational reports Customer Satisfaction Management Facilitate and enforce change mana...