Service Delivery Manager ITIL MSP

Service Delivery Manager (ITIL MSP) Remote UK to £50k

Are you an experienced Service Delivery Manager who would relish the opportunity to set up and establish a service delivery function from the ground up?

You could be progressing your career in an impactful role at a scaling tech / private equity group that is on a mission to acquire, connect and grow exceptional regional IT MSPs into a single high-performing platform, giving every client access to enterprise-grade IT, security and AI capability and every business owner the resources to achieve more than they could alone.

Following a series of acquisitions, each business has retained its own processes, reporting and ways of working, there is no common service review framework, escalation process or consistent view of customer satisfaction. As a Service Delivery Manager you will you'll change that, creating the service standards, governance and client experience that every future acquisition will adopt.