Service Delivery Manager

We are looking for a Service Delivery Manager to lead customer onboarding and delivery of the company solutions across venues. This role ensures deployments are completed on time, without delays, and with strong customer satisfaction throughout onboarding and post-go-live.

You will manage Technical Support Engineers and Project Managers, and work closely with Sales and Customer Success Managers (CSMs) to ensure smooth execution and positive customer experience.

Key Responsibilities

• Own end-to-end customer onboarding and service delivery
• Ensure projects are delivered on time, within scope, and to quality standards
• Manage customer expectations, communication, and overall sentiment
• Act as escalation point for onboarding and delivery issues
• Lead and coordinate engineers and project managers across multiple deployments
• Identify risks and drive resolution proactively
• Ensure smooth handov...