Vacancy Description
Permanent
Service Delivery Manager
Service Delivery
Cornwall
About the Role
The Service Delivery Manager (SDM) will be responsible for overseeing the delivery of all sustainment activities for the IMOS programme, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical / performance. Manages the delivery of services to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts / work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the service delivery and proactively supports cost reductions. The SDM owns the sustainme...
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