Service Delivery Manager

We’re looking for a driven and forward-thinking Service Delivery Manager to take ownership of how we deliver for our members – across every channel, every interaction, every time.

This is a pivotal leadership role within our credit union. You’ll combine operational excellence with a genuine passion for people, ensuring our service is not only efficient and compliant, but also human, inclusive, and built around real member needs.

About the Role

As Service Delivery Manager, you’ll lead the end-to-end delivery of member services - owning performance, shaping strategy, and driving continuous improvement.

You’ll oversee our Member Services and Technology functions, ensuring the right structure, capability, and culture are in place to deliver consistently high-quality experiences. From resolving complex service challenges to leading transformation initiatives, you’ll play a key role in how we evolve and grow.

What You’ll Be Doing

• Leadi...