Service Delivery Management Specialist (Xico)

Job Position PitchAs part of the globalisation of AXA Group Operations (GO) ops, and the IPC TOM stream of the Harmony program, the Change Management function is being globalised and will manage GO changes through a team based across Europe and Asia.
This role is a change management specialist role as part of this global team.Job PurposeThe IT Change Management Specialist will be responsible for the administration, and coordination of changes within the AXA GO process as defined in the GO change management policy and process documentation, and to ensure a high quality of change records, success, and quality of service levels.Ensure that changes are handled in accordance with the current agreed process and associated procedures.Administer change records in SILVA, the AXA General ServiceNow instance.Participate in, and host relevant change management meetings including CABs.Assist with escalated changes and ensure their workflow is managed in accordance with the process.Provide da...