Service Delivery Leader, DI&IGT, ZJ

**Job Responsibilities:**
* Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope, and according to budgetary requirements.
* Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.
* Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
* Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
* Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.
* Oversees the end-to-end...