Service Delivery Lead (Philippines)

As a Service Delivery Lead, you will drive the delivery of IT services and projects for data‑centre operations, ensuring solutions are secure, automated, and reliable while aligning with organisational policies and compliance requirements. You will coordinate with stakeholders, resolve escalated incidents, and champion continuous improvement.

What You’ll Do and How You’ll Succeed

• Deliver IT projects to support data‑centre operations within agreed timescales and budgets.
• Provide secure, automated, and reliable solutions, ensuring full documentation.
• Respond to escalated incidents, service requests, and problems to restore system availability.
• Collaborate with IT teams to identify and implement improvements to ways of working.
• Create, implement, and monitor IT policies to protect the organisation while enabling effective operations.
• Support compliance with frameworks and ac...