Service Delivery Enablement Coach

Service Delivery Enablement Coach

Reporting to the Director of ITIL Center Of Excellence, the ITIL coach/trainer will promote the organization’s culture and manage the department’s training program to educate and align resource capabilities with company processes, policies, and various international quality standards including ISO/IEC 2000. The role collaborates with leadership and support teams to oversee quality training solutions and manage certification processes.

The position requires recent experience managing global ITIL training programs and accredited training and ITIL certifications.

Essential Duties & Responsibilities

• Design, deploy, and operate a global ITIL and IT Service Management training and enablement program that supports consistent service delivery across all Global Command Centers (GCC).
• Translate existing standard operating procedures into clear, easy‑to‑understand training materials, presentations, and ref...