Vacancy Description
Fairygodboss is seeking a Service Delivery Analyst / Application Support Specialist (L1/L2) in Mexico City.
The ideal candidate will manage incident lifecycles, ensuring SLA compliance and performing troubleshooting in supply chain environments.
You will provide crucial application support and implement process improvements while coordinating with technical teams and stakeholders.
The position requires a proven ability in Root Cause Analysis (RCA) and experience with ITSM tools like ServiceNow and Jira.
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