Service Coordinator - Charlotte, NC

The Service Coordinator will facilitate processes and coordinate the distribution of service-related information between customers, technicians and additional support areas as required. The role is primarily responsible for supporting their directed service manager and team. This is a fast paced environment where the ability to multitask and prioritize requests requires a strong focus in customer service. This role will work in a team environment with a strong attention to detail and accurate data entry.

WHAT YOU’LL BE DOING

* Receive and prioritize service calls from customers.
* Dispatch service technician according to customer needs.
* Provide support for technician to obtain maximum efficiency.
* Follow up after emergency calls to ensure proper response times are met.
* Communicate daily with assigned teams and technicians for daily coverage and needs. Coordinate efforts of the team and address daily, weekly and monthly issues af...