Service Consultant Role at Birchwood

Become a Service Consultant at Birchwood and ensure a top-notch customer experience following vehicle purchases. This role is pivotal in service scheduling and effective customer communication.
Reporting to the Service Manager, you will play an important role in fulfilling customer service needs post-purchase. The Service Consultant focuses on efficiently scheduling services and repairs, utilizing technology to discuss repairs clearly with customers of varying technical backgrounds. Energy and commitment to service excellence are essential traits for success.
Key Responsibilities:
• Manage and schedule all service appointments effectively
• Communicate repair information to customers clearly
• Ensure accurate completion of work orders and invoicing
• Work collaboratively within a focused team
• Utilize technology in daily functions and tasks
Requirements:
• Service Consultant experience preferred
• Commitment to enhancing customer satisfaction
• Excelle...