Home / Jobs / Service Consultant at MTN GlobalConnect
C

Service Consultant at MTN GlobalConnect

Confidential

Ghana, Ghana, Ghana Full-Time July 05, 2026
Apply Now

Vacancy Description

The role will be responsible for the development and implementation of Service Management processes for GlobalConnect Customers, providing them with regular reporting and ensuring that performance of Services provided exceeds the SLAs committed to them.

Understand customer requirements and participate in cross functional teams to resolve issues.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The Service Consultant will be accountable to achieve the following objectives:

  • Manage major escalations involving Customer situations and provide corrective action in such circumstances.

  • Produce SLA reports intended for Senior Management and customer’s consumptions as directed and required,

  • Identify, implement and manage client (external) service improvement initiatives with defined and measurable KPI’s.

  • Develop and enhance the relationship with business, actively managing ex...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Service Consultant at MTN GlobalConnect at Confidential

    Apply for this Position

    Vacancy Details

    Location Ghana, Ghana
    Country Ghana
    Type Full-Time
    Category Computer Occupations
    Posted July 05, 2026

    About Confidential

    C

    Confidential

    Ghana, Ghana

    Share This Vacancy