Service Consultant at Birchwood

Advance customer satisfaction at Birchwood as a Service Consultant. This position requires efficient scheduling of services and effective customer communication to ensure satisfaction post-purchase.
Directly reporting to the Service Manager, the Service Consultant plays a crucial role in Birchwood’s customer relations. You will efficiently schedule repairs while using industry-leading technology to communicate clearly with customers about their vehicle's needs. A collaborative attitude and a commitment to excellence will be vital for success in this role.
Key Responsibilities:
• Schedule services and repairs efficiently
• Maintain clear communication with customers on repairs
• Use technology to facilitate customer understanding
• Oversee accurate documentation of work orders
• Prioritize a positive customer experience throughout the process
Requirements:
• Preferred prior experience in service consulting
• Focused on achieving high customer satisfaction l...