Service Charge Officer (Service Charge & Rent Officer)

Service Charge Officer (Service Charge & Rent Officer)

Long Stratton, Norwich, Norfolk

Full Time: 37hrs per week

This position is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.

Key Responsibilities Include:

* Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.

* Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.

* Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.

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