Let’s Talk About Responsibilities
Respond to customer enquiries efficiently and professionallyClean and disinfect ResMed Sleep and Respiratory productsRepair and support ResMed Sleep and Respiratory products; including diagnosing and replacing any modules in order to rectify faults.Maintain non-ResMed brand rental asset products such as oxygen concentrator, cough machineGenerate service quote and invoice service chargeRecord the service activities in the service management system, ERP system, and service documentMaintain calibration of reference test equipmentManage the work environment of the service centerProvide IT solution support (AirView, myAir, AirMini app, myNight etc)Provide internal and external customers with service trainingEnsure Department work procedures are maintained updated and accurate to reflect the current processMaintenance of the Service Centre Inve...