Service Center Specialist

In addition to Epson's policies and procedures, principal accountabilities include, but are not limited to:

Responsibilities

• Provide support for warranty extensions, on‑site services, technical training, and special events for service centers.
• Review and process monthly payments for each Authorized Service Center (CSA).
• Conduct on‑site or virtual audits with CSAs.
• Manage and control consignment inventory for CSAs.
• Manage and develop access credentials for new Authorized Service Centers.
• Follow up on service claims and assistance requests.
• Provide relevant information to support decision‑making.
• Measure CSA performance and ratings.
• Administer warranty orders.
• Control consignment warehouses and product allocations.
• Ensure that Authorized Service Centers comply with Epson procedures and standards.

Qualifications

• 2 to 5 years of experience managin...