Service Center Manager - After Sales Manager

Position: Service Center Manager
Department: Service & After-Sales (Customer Service & Technical Operations)
Reports To: Chief Visionary
Location: 1st Floor Gallant, Parklands Road
Entities Covered: Kryptonite International Limited (Vision Plus)
Direct Reports: Repair Technicians, Customer Service Agents, Field Engineers, Support Staff
Job Type: Full-Time, Permanent
About the Role:
The Service Manager owns the after-sales experience and the technical service operation end to end. You are not a desk supervisor you are the owner of service quality, turnaround, and customer trust for Vision Plus. Every device that comes through the service centre must be diagnosed, repaired, and returned to a satisfied customer on time, to standard, and at controlled cost.
You lead the technicians, customer-service agents, and field engineers; you set the standards they work to; and you are the bridge between the customer, the workshop, procurement, and the wider busine...