Service Center Clerical Support-FT

OVERVIEW OF ROLE:

To ensure the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. To grow our business through customer retention while balancing costs by performing clerical duties efficiently. To support operations and sales in accordance with service center’s Desired State.

DUTIES AND RESPONSIBILITIES:

Customer Service Responsibilities (all apply)

Answer telephones in accordance with Ward standards using applicable marketing greeting.

Every morning review Report FRR333 – Non Credit Report. The report is used to look for billing errors, cash only customers and determine if a shipment can be charged.

Call all customers on Report FRR067P – DRC/COD Payments Not Picked up at Delivery informing them of our payment terms. All calls should be recorded on the freight bill. 

Serve customers by coordinating problem resolution between customers, te...