Vacancy Description
Service BDC | Appointment Setter - Landmark Dodge Chrysler Jeep Ram / Morrow GA
Our dealership is seeking a motivated and detail-oriented Service BDC / Appointment Setter to support our Service Department. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and ensuring an exceptional customer experience from initial contact through arrival.
Responsibilities
Answer all incoming service calls in a prompt and professional manner
Schedule, confirm, and reschedule service appointments
Conduct outbound calls for service reminders, follow-ups, and special campaigns
Respond to internet inquiries and online service requests in a timely manner
Accurately enter and update customer information in the dealership management system
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