Service Assurance Agent

Location: Dummer, Basingstoke

Salary: £30,000 - £32,000

To triage and support customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.

Responsibilities

• Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
• Attend internal project meetings where necessary
• To ensure we are regularly communicating with clients while exceeding their expectations.
• Maintaining a process driven work environment.
• Collating and communicating fault information to ensure quick resolution
• Enabling continuation of service via utilisation of value-add products
• Understanding and resolving faults within SLA
• Accurately triaging all tickets and passing to relevant support te...