Service Associate - Horizon Club

Join to apply for the Guest Service Officer (Horizon Club) role at Shangri-La Group .

We are seeking a Guest Service Officer (Horizon Club) to join our team at Shangri-La Singapore, a tranquil urban retreat located minutes from Orchard Road. Our hotel features 792 luxurious guestrooms and suites, with a focus on guest care and exceptional service.

• Greet guests upon arrival and assist with check-in.
• Handle check-out, process payments, and address billing inquiries.
• Create a positive working environment that promotes teamwork and guest care.
• Build relationships with guests to enhance loyalty.
• Address guest concerns or complaints promptly to ensure satisfaction.
• Coordinate with hotel departments to resolve issues.

• Minimum 1 year of experience in a similar role at an international hotel.

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