Service Appointment Co-Ordinator

Position Summary

John Bear Auto Group is looking for a customer-focused, driven Service Appointment Coordinator to join our St Catharines dealership. In this role, you will be responsible for generating appointments for our Service Department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with customers over the phone.

Pay: $18.00 per hour plus bonus

Hours: Monday to Friday 8am-5pm

Responsibilities

• Contact customers to generate service appointments
• Manage and schedule appointments
• Provide exceptional customer service when dealing with customers
• Ensure customers understand their vehicle's maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
• Perform outbound call campaigns as required
• Keep customer inf...