Service Advisor – Sandton

Our well-known Flagship motor dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.
PURPOSE OF JOB:
To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when:
The customer’s needs/requirements are understood, and expectations are met.
There is sound product knowledge.
Personalized service is provided.
Customers are informed.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
Directly responsible to the After Service Manager and Service Manager.
Relationships with company staff.
MAIN JOB FUNCTIONS:
Welcome customers and capture the relevant information, assuring that client needs are addressed.
Check vehicle in with client.
Follow up on parts ordered, and bookings are made to suite customer – daily.
Keep customers up to date with information on status of the v...