Senior Virtual Relationship Manager - NeoBiz (Mashreq Digital Bank Pakistan)

Job Purpose:

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer‑centric, tech‑driven digital banking experience.

Key Responsibilities:

SVRMs are pivotal in driving customer‑centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s.

• Lead Management & Drop‑off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross‑Sell (within 3 Months on Books)
• ...