Senior Technical Support Engineer – SaaS & Data Insights

Motive is seeking a Sr. Technical Support Engineer to serve as a subject matter expert in technical support, guiding customers through complex issues and mentoring peers. You will diagnose, resolve, and communicate effectively across phone, chat, and email while expanding product knowledge and process improvements.

Based in Islamabad, you will collaborate with cross-functional teams and own escalation management, data analysis, and customer success metrics in a fast-paced SaaS environment.