Vacancy Description
Responsibilities
- Serve as the Asia regional Subject Matter Expert (SME) and highest technical escalation point for Avocent, Digital Solutions, and Next Connect products.
- Lead investigation, troubleshooting, and resolution of critical customer and product issues.
- Support product introductions, startup activities, and post-launch stabilization across Asia.
- Partner with Product Management and Engineering to ensure product readiness and supportability.
- Develop and maintain support processes, escalation workflows, troubleshooting guides, and knowledge assets.
- Provide technical guidance, training, and mentoring to regional support teams.
- Support strategic customers through technical workshops, deployment planning, and major incident recovery.
- Prepare technical documentation, reports, and operational analyses to support business decisions.
- Drive continuous improvement initiatives through tren...
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