Senior Technical Support Agent

Our client is looking for an experienced Senior Technical Support Agent to join their Operations / Technical Support team.

The successful candidate will provide first-line and second-line technical support to residential and business customers across Fibre-to-the-Home (FTTH) and Wi-Fi networks. This role requires strong technical troubleshooting ability, excellent customer communication, and the ability to manage support queries accurately through CRM and ticketing systems.

This is a senior support role suited to someone with previous experience in an Internet Service Provider (ISP), Fibre Network Operator (FNO), Managed Service Provider (MSP), or telecommunications environment.

Key Responsibilities

Technical Support

• Provide first-line and second-line technical support via telephone, email, ticketing systems, and remote support tools.
• Troubleshoot fibre, internet, Wi...