Vacancy Description
Elevate your career as a Senior Technical Solutions Engineer with Socomec Group. This role offers specialized support in Critical Power solutions, including UPS systems and remote diagnostics across North America. As a pivotal member of Socomec North America, you will provide advanced technical expertise and lead complex issue resolutions.
Your responsibilities will include critical customer support, driving escalations, and promoting safety in service operations. Contribute to product quality and enhance knowledge development for a well-rounded impact.
Key Responsibilities
- Lead Level 3 support activities in North America
- Perform root cause analysis for technical issues
- Use IoT platforms for performance monitoring
- Support firmware and software deployments in the field
- Maintain expertise in UPS and related systems
Requirements
- Solid leadership and mentoring experience
- Excellent ver...
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