Senior Team Manager - Luxury Automotive Customer Experience | English C1

Senior Team Manager – Luxury Automotive Customer Experience | English C1
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Madrid, Spain, ES
Job Description
Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast‑paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.
Key Responsibilities
- Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
- Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.