Senior Team Leader in Canadian Banking

Enhance client experiences as a Senior Team Leader with RBC in Toronto. Manage a dynamic team focused on service quality, coaching, and continuous improvement in banking operations.
In this crucial leadership role, you will oversee the Centralized Flex team while ensuring effective client operations at RBC. With a guiding hand, foster individual development, and enhance team performance through coaching and personalized goal-setting. Your leadership will help implement strategic initiatives, maintain compliance, and ensure high service standards in a fast-paced environment.
Key Responsibilities:
• Manage a team of 20+ with a focus on coaching
• Drive performance aligned with Service Level Agreements
• Cultivate a positive and productive work environment
• Identify opportunities for team success and improvement
• Implement and support training initiatives for new programs
Requirements:
• Strong leadership and coaching skills required
• Excellent communicati...