Vacancy Description
About Faire
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi‑hundred‑billion‑dollar wholesale market that has historically been fragmented and offline. At Faire, we use the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
About This Role
The Senior Customer Experience Team Lead owns late‑day coverage (12 PM–9 PM ET) across the CX organization, leading a team of up to 15 Customer Experience Associates through the most complex and high‑stakes customer interactions across chat, email, and phone. You’ll be a trusted escalation partner and decision‑making resource for ICs across the broader team during hours when senior leadership coverage is thinnest. As AI handles a growing share of routine interactions, you’ll build your team’s confidence and capability in the work that requires human j...
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