Senior Support Systems Administrator at MaintainX

Elevate your career with MaintainX as a Senior Support Systems Administrator. Oversee and enhance a robust support stack for 13,000+ enterprise customers, ensuring optimal system performance.
In this senior role, you will take technical ownership of the Zendesk ecosystem and integrated tools. Your expertise will be pivotal in driving scalability, system resilience, and data integrity across departments such as Support and Engineering. The position focuses on automating processes and fostering a seamless support experience for our diverse clientele.
Key Responsibilities:
• Manage Zendesk routing logic, triggers, and SLAs efficiently
• Build and oversee integrations across Zendesk Suite and related tools
• Execute QA practices including test plans and regression testing
• Design disaster recovery protocols and incident management
• Create comprehensive technical documentation for workflows and systems
Requirements:
• 5+ years in Support Operations or similar ro...