Senior Support Ops & Enablement Specialist

We're looking for a Senior Support Ops & Enablement Specialist to join our Support Operations & Enablement team
In this role, you'll own the end-to-end design, delivery, and continuous improvement of our Support Onboarding & Training program, and take on broader Ops/Enablement projects as the function grows.
You're a self-starter who thrives with autonomy, brings a strong background in training or instructional design, and knows how to turn ambiguous problems into structured, scalable solutions.
What You'll Do
* Own the Support Onboarding & Training program end-to-end, from needs analysis and curriculum design through delivery, iteration, and ongoing effectiveness measurement.
* Design engaging, scalable training materials including playbooks, e-learning modules, assessments, and live facilitated sessions tailored to a SaaS support environment.
* Partner cross-functionally with Support leadership, Product, and Peo...