Senior Support and Service Analyst

Responsibilities

• Analyze the area's process flows and implement improvements to processes and procedures to ensure resource optimization and the performance of key indicators;
• Participate in the design and execution of technology infrastructure projects;
• Handle incoming requests, assessing priority, criticality and complexity according to agreed service levels;
• Interact with external clients to align actions on projects that involve data communication infrastructure resources;
• Support developers in programming new systems and high-complexity applications, reporting routine issues not covered by the system through the registration of support tickets and completion of a problems-and-solutions matrix;
• Maintain existing internal systems, programs and applications to ensure a stable IT environment and contribute to the company's business performance;
• Install, provide support for, and administer SQL databases a...