Senior Solution Architect - CX/CCaaS & Enterprise IT

Talkdesk in Dubai is seeking a Senior Professional Services/Consulting professional to lead scoping and discovery sessions with sales and client teams, architect solutions, and create accurate Statements of Work (SOWs) covering requirements, deliverables, schedules, and pricing.

You will partner with product, implementation, and sales teams to improve SOW processes, translate client requirements to internal stakeholders, and help build department methodology and tools to boost quality and