Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience Platform
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Hopper Madrid, Community of Madrid, Spain

About The Team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

We build and operate the systems that enable fast, high-quality support at scale, including:

• 
  
• Customer self-serve experiences within the Hopper app and partner-integrated flows
  
• Internal agent platforms that enable efficient, high-quality human resolution
  
• HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
  

Together, these platforms support millions of travele...